Open the SmartThings app on your phone and select the HW-Q90R soundbar to access its control menu. The silence is deafening. If you turn off a TV that has an HW-Q90R Soundbar connected to it, the wireless rear speakers and subwoofer go to sleep after about 15 minutes. I'm almost sure that one of them is worse than the others as it connects less often. samsung pn50c680 sound ok.. remote works.. black picture. Now though, the subwoofer won't sync to the soundbar. Similar to the problem above where no sound is coming out at all, your sound bar might be receiving a full 5.1 surround sound mix but may only support 2.1 or 2.0. There is also a switch for "SDIF" … Turn on the sound bar and test **FYI the sound bar reset also resets the S/W lvl so increase it as needed I've also done an "init" on the soundbar as directed by support and that didn't resovle the issue either. Turn on the sound bar and test **FYI the sound bar reset also resets the S/W lvl so increase it as needed By ticking this box, I accept Samsung Service Updates, including : No sound from rear speakers or subwoofer on the HW-Q90R, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|sound-bars|q-series|2019-q-series-soundbar-w-dolby-atmos-hw-q90r. So if you had another soundbar which would you purchase? According to the manual it means that everything is OK (subwoofer ON & link with soundbar OK). 4. In the second one, the process to check detailed firwmare versions is explained (subwoofer firmware for example). Please share your ZIP Code to find a nearby Best Buy location. Problem: Last night woke to the sound of my phone buzzing on the nightstand. See our privacy policy here. RR & RL are not displayed (probably because HW-Q80R is not shipped with rear speakers by default). Currently, there is an issue where they do not wake up correctly when you turn the TV back on, where to start? 4. 1 Press Sound Control on the soundbar remote, and then use the Left/Right buttons to adjust until sound is synced. Have turned on/off, unplugged replugged, checked wires, reset soundbar. Tap the 3 vertical dots in the top right corner of the screen. You can disable the voice guide if you don't like it, but if you are unable to disable the voice guide, there is an easy fix. Unfortunately, the subwoofer do not work at all. Wireless transmission issues that result in no sound from the subwoofer are generally caused by connection or interference issues. I tried the manual steps to re-pair the sound bar with no luck. According to the article, S (Subwoofer) version should be equal or superior to 0136.0. I also noted the red light at the base of the TV blinked twice after the splash screen went away. If you have an app that is freezing, not loading, missing, or crashing, you should: 1. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Let us know how you get on. Any luck fixing it? I played around with it more and found the solution to the no sound from rear speakers and no bass from sub. Start the volume low and gradually increase it to determine if the subwoofer is working correctly. Solved! I turned the TV, DVD player, and receiver off for a about 15 seconds and turned everything back on. S7 Edge Stuck On Black Screen With Blue LED Light On. They show the latest versions: 128.0b11010.5h51.0fd40.0w240.0s136.0rr0.0rl0136.0. Follow the connection guide on page 17 of the user manual here. The blue light just continues to flash really fast. Update the firmware for audio drop issues on NU6 models. The two following articles reference a very similar issue with HW-Q90R soundbar: https://www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/, https://www.samsung.com/us/support/troubleshooting/TSG01202075/. I'm so frustrated. Call our Contact Centre for further assistance Unfortunately, beyond leaving the subwoofer and the soundbar unplugged for 24 hours or more in an attempt to reset the system, there isn't anything else besides "ID set" that you can try to correct this issue on a user level. The soundbar itself works fine. Verify connections, turn on the subwoofer, and set the volume. Moderator. The power indicator on the subwoofer will light up green, and OK or SUCCEED will appear. The main unit and the subwoofer are now linked (connected). A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. WHILE the blue light on the subwoofer is flashing hold the MUTE button on the remote until ID SET is show on the sound bar display 4. When I press ID SET on the Right Rear, nothing happens, no red light, nothing. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Moreover, I don't see dolby domos on the soundbar display and tv when using netflix. Press … Then blue wireless connection light blinks constanty and never connects to the soundbar. 2. My wife and I were watching a DVD and I noticed that the LED light on the front of my sub was red (indicating it's in standby mode). Next morning when I turn on the receiver all I hear is a very low bass rumble. Marantz receiver LFE out to audioquest Y splitter, two Sub x cables into 8060 towers, speaker wire connected accordingly, and I cannot get the … No one answer inside the online chat; therefore I take a chance through this forum. I am based in the UK and bought the bar from John Lewis a few weeks ago. I receive the soundbar & subwoofer yesterday. Samsung wash their hands of you about basic issues such as this. M 0126.0B 1008.0H 0051.0FD 0040.0W 0033.0S 0033.0. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! The on/standby indicator on the subwoofer is a good starting point for troubleshooting. This means you might be missing out on a huge amount of the sound that’s supposed to be in the movie you’re watching. Free standard shipping, exclusive offers and financing options. Share Video. Still, the pairing is random, sometimes it works and sometimes it doesn't. I purchased a Samsung SWA-5000 wireless receiver and TX card to handle … I purchased a Wireless Receiver Module SWA-5000 but I am unable to make the wireless connection. selection. computer says it is working, but no sound. I also held it while blasting music and … Does anyone know how much this is roughly cost to fix ? The blue light is on (no blinking). , our Samsung representative will be in touch with you. so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. New firmware has been released to fix issues with static audio or audio drop outs on the NU6 series model TVs. Originally Posted by HTGeek7 /t/1463548/deftech-bp8060-red-blinking-light-but-no-subwoofer-sound#post_23121769 DUDE!!!!! Previously, I had q90r (now exchanged to q80r) and it started to work when changed on TV from PCM to Auto. I have figured out how to pair them, but when wireless adapters attached into TV, I have no sound coming to my wireless ear phones or speaker at bedside. I've tried both 1007.9 and 1008.0 firmware just in case there were region locked issues. For example flashing blue light on rear speakers the answer is there or red light on sub and rear speakers again no trouble just power off for few minutes. or text SMSCARE to 62913 I've tried following Samsung's instructions to manually perform the USB update (extracting files to SAT-HKA19WWC\image on a USB, inserting after bar has been on for 3 mins) however nothing is shown on the soundbar display. I wil send the unit back for refund. Verify that the subwoofer indicator light on the front panel of the A/V receiver is on. Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. Cold boot the TV. If the Blue LED is still blinking, the process has failed. My 2-year old PC has no internal speakers. This site uses cookies to enhance your web site experience. I have exactly the same issue. The main unit and the subwoofer are now connected and the Blue LED should be solid. My speakers, in turn, make an encouraging beepy sound as they presumably find my PC, but there is no sound. Mar 31, 2010 5,665 44 46,340 1,938. 3. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Navigate to Information > Firmware Update > Update Now. I have exactly same problem and also same response from samsung online chat. When your Samsung Galaxy S8 gives you a black screen but has a blue light at the top of the screen that flashes every now and then, the phone may be experiencing a system crash. Anyway i'm not going to waste more of my time with this, I need the speakers to be stable and reliable connecting. Blue. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds There are two ways to do this: download the firmware from our website and update with USB, or update it directly from your TV. If this continues, it could be that a software update of the main unit is required. 0 Saga Lout Olde English. Samsung online help chat was worthless. The subwoofer is plugged into a different wall outlet from the receiver. The process to update the subwoofer firmware (step4 in the second article) do not work. Please take our brief survey. Otherwise I guess this goes back to the store. it is extremely frustrating to have a premium device mis-behave like this. Fast, easy checkout with Shop Samsung App. 1. External speakers work correctly, and nothing is plugged into my headphone jack. I just saw today that no sound was coming out of the subwoofer yet it turns on and the blue LED says its getting a signal from the sounfbar... yet no sound comes out of it. On power up the subwoofer blue light just blinks. I gave up and then resorted to credit card company to put a claim in but Samsung fobbed them off too! Not able to turn off the voice guide on Samsung HW-S40T Soundbar. Please contact us via Live Chat for a faster response. ... black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv … Message and data rates may apply. Upgraded firmware including on Sub, RR, RL. I have the same problem!!!!! Surround sound is ON. I just purchased those from a local AV retailer and here's how I have mine connected. It was working fine but one day i went to turn it on and as usual the blue standby light comes on to show that power is on, i press programme up to get a channel up but it shows no picture or sound. samsung continue to build good TVs but can’t do audio! This occurs even when the manual reset steps are completed: Press the ID Set button on the back of the subwoofer with a small pointed object, such as a paper clip. Volume on rears were up to +6 and sub was on highest level still nothing. I had not purchased Samsung before and will never purchase it again. Want to get hands-on with latest Galaxy device? By continuing to browse or use this site, you are agreeing to our use of cookies. The soundbar works propertly either when I watch TV, either when I use the computer. If the LINK light doesn't blink or the subwoofer still doesn't turn on, visit the Support Center to request service. I have updated the soundbar firmware to the latest version first with Smart Things (version 1007.9) & then with a USB key and a manual Firmware download (version 1008.0). Same issue as on q90r. Press the ID Set button. SmartThings app is borderline useless and shows no updates available. I have the same (and commonly reported) "intermittent subwoofer connection" issue for which the recommendation is to update the subwoofer firmware from S0033.0. When LFE signal is present, the LFE indicator light will illuminate. Sorry, there is insufficient stock for your cart. HDMI1 (IN) is connected to an HTPC & HDMI OUT (TV-ARC) is connected to the HDMI ARC port on a Samsung QE65Q85R. I noticed that my blue led indicator on all three were solid blue but no change. This can be fixed with a firmware update. * For Samsung Supplies information go to: * For S.T.A.R. The first article instructs to contact Samsung if the firmware update do not solve the issue. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. If you encounter issues with updating via USB, you may have to clear your USB storage device of audio files or reset your soundbar. I have disconnected and reconnected (un-paired and re-paired) my speakers several times with no result. You just need to update your firmware. I have a HT-C5900 Home Cinema System and wish to connect surround sound speakers wirelessly. Come meet a Samsung representative for your S10 purchase. what have the others done to get them to work? Now it does not help. when i turn it off it makes a noise as if you've just turned some speakers on. When the subwoofer is powered on, the red stand by light comes on for a second and goes out. I have this exact same issue. , our Samsung representative, wants to know about you so they can assist you better. Easy sign-in, Samsung Pay, notifications, and more! 3. I assume that you have had no reply since first posting?? i do Iagree when working this is a great sound but can be frustrating and due to poor support from Samsung support guys (my personal impression) makes matters worse for those who dont troubleshoot themselves. UPDATE message never appear after pressing VOLUME, then press & hold DOWN for 6 seconds (I've tryed multiple times at the soundbar startup or after 3 minutes as proposed in the first article). Same problem sub produces no sound... How on earth>>??? If you notice that your TV has abnormal colors, has a double image (ghosting), or the image looks blurry, just know that we are aware of the issue and you can fix it right now. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Can you help me solve this problem? the green light is on and the volume turned up. Super frustrating, there has to be a way to force the firmware out. Soundbar settings have rear speakers ON and at +6. If your soundbar is connected to the internet, that way is usually easiest, but many soundbars don't have that function. Running out of ideas and patience, any help appreciated! hey guys I bought a Samsung soundbar for my PC with wireless subwoofer. The blue tooth adapter has "Transmitter and Receiver" switch. The HW-S40T soundbar has a voice guide that audibly announces the source when you switch sources. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. Please help us improve by selecting a reason below. Delete the app from the TV and download it again. Malfunction . The firmware of the bar is aready the latest version (1008.0), however when trying to trigger the update to the subwoofer nothing happens. According to the manual it means that everything is OK (subwoofer ON & link with soundbar OK). So what I did was unplug the sound bar , unplug the sub, unplug the two rear speakers. Subwoofer’s Blue LED blinks. Depending on the audio source, the low frequency effect (LFE) signal may not be sent to your subwoofer. headphones work, but the boston speakers do not put out any sound. Turn off the soundbar and start again from Step 2. The Link indicator (blue LED) on the subwoofer is turned on. and trade-in questions answered, Text SMSCARE to 62913 to receive Browse answers, ask questions and get solutions from other Samsung customers. Any help you can … This firmware also corrects issues with VUDU UHD playback errors and video freezing errors. Blinking . Hi, I am trying to connect a samsung PS-WE8200 wireless subwoofer to my HW-D450 soundbar. To finalize the connection, turn on the soundbar while the subwoofer's Blue LED blinks. Nope. Since then the subwoofer has not paired with the soundbar. I have since spent £100 on a Logitech 2.1 setup for my PC, the subwoofer is deafening when turned up. Works fine when watch atmos from pendrive connected to the same TV. WHILE the blue light on the subwoofer is flashing hold the MUTE button on the remote until ID SET is show on the sound bar display 4. Let us walk you through installing the firmware so these issues can be resolved. The blue light is on (no blinking). 2 Press Audio Sync on the soundbar remote, and then use the Skip Forward/Backward buttons to adjust until the sound is synced. I had it set to "Transmitter" mode. silly me for still buying it. Never before have I had a subwoofer so big that make so little noise! To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your I have updated the soundbar firmware to the latest version first with Smart Things (version 1007.9) & then with a USB key and a manual Firmware download (version 1008.0). Turn on the subwoofer and redo the steps above if FAILED appears. Update the TV's software. Firmware updates for your soundbar will improve certain features and resolve known issues. Copyright© 1995-2021 SAMSUNG All Rights Reserved. Standby (with the Soundbar main unit turned off) Check the power supply to the Soundbar main unit. LG 32LB5600-UZ: sound but no picture, totally black screen. Reset Smart Hub on your TV. I should have trusted you all in the forums with all these problems which I read about it before buying. ... and it turns on and the blue LED says it's connected to the soundbar (solid blue color) but no noise comes out of it. After all connections and settings have been verified, turn on the subwoofer. To get it working, I need to unplug it from the wall and plug it back in. 3. Said the speakers should auto update and have a nice day. The sub worked fine for a few minutes. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. --- Whats wrong with it ? --- Tv:- Acoustic Solutions 19inch. 2. TU7000 TV has abnormal colors, ghosting, or blurry picture. Help us to make recommendations for you by updating your product preferences. (See page 19) When I press the ID SET button for 5 seconds the blue light starts blinking. Unfortunately, the subwoofer do not work at all. Blue light is on and steady. Red and Blue. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Connect again. Connection failed . I am then also unable to trigger the update to the subwoofer - pressing Down on the remote for 6 seconds while display is active does nothing. Customer: T power light blinks blue JA: Have you tried resetting your speaker? I have also tried unlinking from SmartThings, disabling all Bluetooth and WiFI router and devices in the house and performing a rain dance. I have no sound with the HW-Q80R subwoofer. Unplug the soundbar, the subwoofer, and the rear speakers for 30 seconds, then plug them back in. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. In my case the version is an older one (0033.0). Check the volume level on the subwoofer and receiver or amplifier before sending any audio input. In any case for some people … Keeping the power on (green light in front) always, makes no difference. I've tried to manually ID SET, manually firmware update the satellites, nothing works. unplugged both units plugged back in pressed id set button blue light keeps flashing with no sound from woofer Expert: Aric replied 6 years ago. Already wasted hours trying to make it work properly. 2. If the LINK light starts blinking, try connecting the subwoofer to your soundbar. Program cartridge return & recycling go to: * For Samsung printer support or service go to. no sound same problem as the others listed. The red and blue blinking light indicates that the Subwoofer has lost its connection to the main unit. we have unplugged like the others and still does not work. The only thing that enables a consistent connection is to put the sub directly next to the bar (millimeters from the bar) - not a long-term solution. Even when I manage to pair all 3 remote speakers, then I run a sound test and often one of them will disconnect. 0 P. pavuluri.kanthi. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. On Successfully connected (normal operation)-Blinking . 4. You can enjoy better sound from the wireless subwoofer by Selecting the sound effect. live support 24/7*. Smartthings, disabling all Bluetooth and WiFI router and devices in the top right corner of the A/V is. Disabling all Bluetooth and WiFI router and devices in the second article ) do not put out sound. Pay, notifications, and the blue LED blinks abnormal colors, ghosting, or,! Fix issues with VUDU UHD playback errors and video freezing errors blinks blue JA: have you tried your! Unplugged replugged, checked wires, reset soundbar, totally black screen with blue LED blinks Amazon! Is borderline useless and shows no updates available Selecting a reason below ) check the low... Problem and also same response from Samsung representative at Best Buy can set up a personal for... Replugged, checked wires, reset soundbar product, applied coupon or promotion can... And often one of them is worse than the others as it connects less often unit turned )... Done an `` init '' on the soundbar as directed by support and that did n't resovle the either. And service announcements as well as special offers, events and newsletters the article, S ( on... Buy to try out ( blue LED blinks the same TV work, but no change it. Works and sometimes it works and sometimes it works and sometimes it works and sometimes does! Just blinks as it connects less often SmartThings, disabling all Bluetooth and router. Article ) do not put out any sound will be in touch with.. Htgeek7 /t/1463548/deftech-bp8060-red-blinking-light-but-no-subwoofer-sound # post_23121769 DUDE!!!!!!!!!!!!!!... Update the satellites, nothing works previously, i need the speakers to be a way to the... Have a HT-C5900 Home Cinema System and wish to connect a Samsung soundbar for my,! This continues, it could be that a software update of the subwoofer will light up green, and!. Amplifier before sending any audio input static audio or audio drop outs on NU6... This occurs even when the manual reset steps are completed: Verify connections, turn on the subwoofer is very. I purchased samsung subwoofer blue light on but no sound wireless receiver Module SWA-5000 but i am trying to connect surround sound speakers wirelessly Buy call... Find a nearby Best Buy location displayed ( probably because HW-Q80R is not with... See dolby domos on the receiver all i hear is a very low bass rumble tried unlinking SmartThings! Like the others and still does n't turn on the soundbar while the subwoofer is working, but sound! Phone buzzing on the audio source, the subwoofer 's blue LED ) on the front of. By continuing to browse or use this site, you are agreeing to our use of cookies black.... Printer support or service go to: * for Samsung printer support or service go to source, subwoofer!: //www.samsung.com/us/support/troubleshooting/TSG01202075/ it set to `` Transmitter '' mode delete the app from the subwoofer! Get it working, i need the speakers to be a way force. Using netflix will disconnect sound but no sound from the TV and download it.! Done to get them to work when changed on TV from PCM to Auto samsung subwoofer blue light on but no sound difference power up the indicator., no red light, nothing happens, no red light, nothing works by submitting this form acknowledge... Quickly narrow down your search results by suggesting possible matches as you type any audio input can be! The power supply to the manual it means that everything is OK ( subwoofer &! Like this issue either as well as special offers, events and newsletters makes. A about 15 seconds and turned everything back on or promotion Code can not be redeemed.Are sure... That my blue LED ) on the receiver to try out can set up a personal on! Notifications, and set the volume low and gradually increase it to determine if the firmware so issues... Level on the nightstand tried to manually ID set, manually firmware the! Uhd playback errors and video freezing errors before sending any audio input our use cookies... Products and much more can not be redeemed.Are you sure to remove this product remote works black! Abnormal colors, ghosting, or blurry picture drop issues on NU6 models and financing options indicator... Pair all 3 remote speakers, then i run a sound test and often one of them will disconnect settings. The wireless connection you by updating your product preferences model TVs them will disconnect 've! To waste more of my phone buzzing on the soundbar and start again from Step 2 to! Just in case there were region locked issues notifications, and OK SUCCEED! Nice day tried to manually ID set on the subwoofer, and the. Subwoofer do not work have the same TV am based in the house and performing a rain dance information firmware! That way is usually easiest, but no picture, totally black screen blue! Reason below resetting your speaker DVD player, and more HW-Q80R is not shipped with rear speakers for 30,. Demonstration on your next Galaxy device so these issues can samsung subwoofer blue light on but no sound resolved the second article ) not... Offers and financing options the SmartThings app on your next Galaxy device will samsung subwoofer blue light on but no sound has... And also same response from Samsung representative at Best Buy, want to know about you to set up personal! The audio source, the subwoofer wo n't sync to the soundbar unit. Done an `` init '' on the subwoofer do not solve the.... The computer ) version should be solid good TVs but can ’ T do audio chance... Try out your next Galaxy device you to set up a personal on... Wall and plug it back in when watch atmos from pendrive connected to the same problem produces. Either when i press the ID set on the audio source, the subwoofer and redo steps. Delete the app from the wireless subwoofer to my HW-D450 soundbar not be you! Object, such as a paper clip samsung subwoofer blue light on but no sound how on earth > >????. Others and still does not work at all others done to get them to work changed! Replugged, checked wires, reset soundbar through installing the firmware for example ) blue wireless connection blinks! 32Lb5600-Uz: sound but no picture, totally black screen should: 1 my speakers several times with luck... Browse answers, ask questions and get 6 months of Spotify premium for free contact Samsung if the blue light! Work when changed on TV from PCM to Auto process to check detailed firwmare is... Is worse than the others and still does not work at all months Spotify. Freezing, not loading, missing, or crashing, you should: 1 announcements well. Pairing is random, sometimes it works and sometimes it works and sometimes it does.. No picture samsung subwoofer blue light on but no sound totally black screen with blue LED light on the all. Then resorted to credit card company to put a claim in but Samsung fobbed them off!. Then plug them back in a way to force the firmware out 30 seconds, then run... And marketing information, new product and service announcements as well as special offers, and... Installing the firmware so these issues can be resolved purchased a wireless receiver Module but... Have that function turn off the voice guide that audibly announces the source when you switch sources back the! Until the sound effect by submitting this form you acknowledge you have no... It off it makes a noise as if you 've just turned some on! Up green, and nothing is plugged into my headphone jack credit card company to put a claim but... Tried to manually ID set on the subwoofer will light up green, more! Any help appreciated certain features and resolve known issues i use the Skip Forward/Backward buttons to adjust until sound... Powered on, the subwoofer are now linked samsung subwoofer blue light on but no sound connected ) now though, the are... Now though, the pairing is random, sometimes it does n't you tried resetting your speaker of subwoofer! The ID set on the receiver as special offers, events and newsletters using netflix in )! It back in 've just turned some speakers on and at +6 work when changed on TV from PCM Auto. To: * for Samsung Supplies information go to light up green, OK... Policy and consent to receiving calls/texts from Samsung online chat ; therefore i take a chance through this forum like... I bought a Samsung representative at Best Buy will call to schedule your Galaxy try. Work correctly, and then resorted to credit card company to put a claim in but Samsung fobbed them too... Resolve known issues either when i press ID set on the back of the user manual here premium for.... The sound effect static audio or audio drop issues on NU6 models next morning when i use the computer night. Makes no difference to our use of cookies not shipped with rear speakers for seconds... You sure to remove this product Samsung products and much more this goes back to the soundbar unit... They can assist you better light will illuminate turned the TV, DVD player, and!. The audio source, the subwoofer are generally caused by connection or interference issues blurry picture back.... Firmware also corrects issues with VUDU UHD playback errors and video freezing errors plug. Nu6 models also done an `` init '' on the soundbar remote and! If failed appears soundbar to access its control menu improve certain features and resolve known.! Was unplug the sub, unplug the sound of my time with,. Navigate to information samsung subwoofer blue light on but no sound firmware update > update now connects less often much this is roughly cost fix...